Triton Player FAQ

The following frequently asked questions should help you if you experience problems using the player.


Make sure you are connected to either your provider and have enough data and a strong signal or to a strong Wi-Fi.
Make sure your browser application is up to date.
  1. Please verify that you have the latest version of your web browser. It’s usually under the browser’s menu item ABOUT.
  2. Verify your browser’s Flash plugin. Here are links for the major Browsers:
    Chrome - Safari - Firefox - Edge - Internet Explorer
  3. Clear your browser cache and then open the browser. If you are unsure how to do this, please visit: http://www.wikihow.com/Clear-Your-Browser’s-Cache for instructions related to your specific browser version.
  4. Visit the station web site and attempt to launch the stream.
  5. Turn off third-party add-ons/plug-ins, like specialty toolbars and then try to stream.

PLEASE NOTE: You must follow all instructions carefully and close all open applications, if instructed to do so. This ensures that updates/installs are done fully and properly.

  1. Please verify that you have the latest version of your web browser. It’s usually under the browser’s menu item ABOUT.
  2. Verify your browser’s Flash plugin. Here are links for the major Browsers:
    Chrome - Safari - Firefox - Edge - Internet Explorer
  3. Clear your browser cache and then open the browser. If you are unsure how to do this, please visit: http://www.wikihow.com/Clear-Your-Browser’s-Cache for instructions related to your specific browser version.
  4. Visit the station web site and attempt to launch the stream.
  5. If you still cannot stream, turn off your virus protection, start the stream, and turn your virus protection back on. DO NOT leave it off! This is just to test if the virus protection is blocking the stream.
  6. Turn off third-party add-ons/plug-ins, like specialty toolbars and then try to stream.

PLEASE NOTE: You must follow all instructions carefully and close all open applications, if instructed to do so. This ensures that updates/installs are done fully and properly.

It seems like you’re having a bad connection. Please make sure you have a strong signal on your Wi-Fi or with your mobile provider.
Based on your connection’s speed, the stream quality or the type of stream you’re trying to listen to, it may take a while for the stream to correctly start.
Please wait up to 30 seconds. If the stream does not start, please refresh your browser and try again. If this still doesn’t work, please see another help point in this FAQ.
This happens if the station does not own the rights to distribute the stream’s contents to your location.
This is sometimes a temporary situation, such as when a sporting event is “geoblocked” for some areas. Try listening later.
Allowing the player to know your location provides you with location-specific content, such as local weather reports, and displays advertising that is more relevant to you.
If you don’t allow it, the player will still work but you will miss out on this enhanced content. We suggest you allow the player to know your location; you can always change your mind later.



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